Frequently Asked Questions


We regularly update our Frequently Asked Questions page, if you have a question that isn't included in the list then please email enquiries@ESPenigma.com.


How long does standard delivery take?
Can I upgrade my delivery to next day?
Can I collect my goods from the warehouse?
What time is the warehouse open?
Do you supply alternatives to other paper products available on the market?
Who is my regional sales manager?
Can I visit the esp site?
Can you send me images of your products?
Can you send me samples?
What is my minimum order quantity?
Do you do private label products?
What are the lead times for private label products?
Can I have your standard price list?
Can I have spare dispenser keys?



How long does standard delivery take?    (go to top)
Our standard delivery is 3 to 5 days

Can I upgrade my delivery to next day?   (go to top)
Yes, next day delivery is available at an extra cost - please contact our Customer Services team on 01684 893797 for further details

Can I collect my goods from the warehouse?   (go to top)
Yes you can, however, please confirm with the office which warehouse your goods will be at as we have two warehousing sites.

What time is the warehouse open?   (go to top)
Monday to Thursday: 8.00am to 3.30pm; Friday: 8.00am to 2.30pm.

Do you supply alternatives to other paper products available on the market?   (go to top)
Please contact our sales team, we will try and help you wherever possible.

Who is my regional sales manager?   (go to top)
Our team of Regional Sales Managers covers the whole of the UK and Eire. Please visit our meet the team page to find out who your Regional Sales Manager is.

Can I visit the esp site?   (go to top)
We are proud of our facilities here at esp and are more than happy to welcome customers on site. Please organise any visits with your Regional Sales Manager.

Can you send me images of your products?   (go to top)
Yes. We have stock images of the majority of our products and dispensers. Please send any image requests to our marketing departments (marketing@espenigma.com).

Can you send me samples?   (go to top)
We are happy to send individual samples out, please speak to our customer services team (01684 893797). We do not send full case samples.

What is my minimum order quantity?   (go to top)
Minimum order quantities are agreed individually with your Regional Sales Manager, charges may be incurred if you do not meet your agreed minimum order quantity.

Do you do private label products?   (go to top)
Yes we do produce private labels (subject to certain criteria)

What are the lead times for private label products?   (go to top)
Lead times for private label products are 10 working days once initial process has been agreed.

Can I have your standard price list?   (go to top)
We do not have a standard price list. All prices are quoted on a case by case basis and are based on the volume of purchase. Please request a quotation by using the quote options on the website or by contacting your Regional Sales Manager.

Can I have spare dispenser keys?   (go to top)
We keep a limited stock of dispenser keys, we will try and supply spare keys wherever possible,